Shipping & Returns

Domestic shipping (Germany):

Standard shipping for clay tools & earrings: Large letter 1.80€ via Deutsche Post.

International:

Due to changes from DHL, the packages are sent without tracking and insurance. If you want to have this option, please message me prior to the order.

Europe: 7,00€
Swiss: 9,00€
Every other country: 16€

I am not responsible for any customs or fees which might be charged extra when your package arrives.

Returns:

Returns of handmade earrings are only accepted in exceptional cases; please contact the seller before returning the item.

Returns of clay tools and mug rugs are accepted, and a refund will be issued after the products have been received by the seller in unused and good condition. Please notify mildstormcrafts@fam-stadler.org before shipping that the product is being returned. You are responsible for the return shipping costs.

Once the item has been received by the seller, the processing time for the refund is approximately 1-3 days. Please note that this does not include the time it takes for the bank to credit the money to your account.